Cancellation & Refund Policy

We aim to provide a clear and transparent cancellation and refund process for all registrations, bookings, and purchases made through our website.

1. Cancellation by Customer

Cancellation requests must be submitted through our official contact details.

Eligibility for cancellation and refund may depend on the type of event, service, booking, or product purchased.

2. Refund Eligibility

Refunds, where applicable, will be processed according to the specific terms mentioned at the time of booking or purchase.

Certain registrations, promotional offers, early-bird bookings, or special packages may be non-refundable.

3. Event or Service Cancellation

If an event, programme, or service is cancelled by us, eligible customers will be informed and offered either:

• A refund, or
• An alternative date, service, or arrangement, where applicable.

4. Refund Processing

Approved refunds will be processed through the original payment method.

The refund may take 5–10 business days to reflect in the customer’s account, depending on the bank or payment provider.

Payment gateway charges or other applicable charges may be non-refundable.

5. No-Show Policy

If a customer fails to attend an event or avail a booked service without prior cancellation, the payment may be treated as non-refundable.

6. Duplicate or Failed Payments

If an amount is debited more than once for the same transaction, or if a payment is deducted but the booking is not confirmed, please contact us with the transaction details.

Verified duplicate or failed transactions will be refunded as applicable.