Shipping & Exchange Policy

This policy applies to physical products purchased through our website.

1. Shipping

Orders will be processed after successful payment confirmation.

Estimated delivery timelines may vary depending on the delivery location, product availability, and courier service.

Customers are responsible for providing accurate delivery details. We will not be responsible for delays or failed deliveries caused by incorrect or incomplete information.

2. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout or communicated before order confirmation.

3. Delivery Delays

While we make every effort to deliver orders within the estimated timeline, delays may occur due to courier issues, weather conditions, holidays, or other circumstances beyond our control.

4. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within [24/48 hours] of delivery with:

After verification, we may arrange a replacement, exchange, or other suitable resolution.

5. Exchange Policy

Products may be eligible for exchange only if they are unused, unopened, and returned in their original packaging.

Exchange requests must be raised within 7 days of delivery.

Products that are used, damaged after delivery, or returned without original packaging may not be eligible for exchange.

6. Non-Exchangeable Items

Certain products may not be eligible for exchange due to hygiene, safety, perishability, customisation, or other product-specific reasons.

Any such conditions will be mentioned on the relevant product page.

7. Return Shipping

Where an exchange is approved, return shipping arrangements and charges will depend on the reason for the exchange.

If the issue is due to an incorrect or damaged product supplied by us, we will provide the appropriate resolution.